Last updated 29 July 2026
Online Ordering Terms and Conditions
These terms apply when you order food, drink or other items through Cherry Tree’s website or Garden Club app. They do not affect your statutory rights.
1. Who you are ordering from
Your order is with Cherry Tree Garden Centre Limited, trading as Cherry Tree Garden Centre & Coffee Shop, company number 16760931, VAT number GB 370 9871 63. Our registered and trading address is Cherry Tree Garden Centre, 8 Wragby Road, Sudbrooke, Lincoln, LN2 2QU.
Contact: 01522 753577 or hello@cherrytreegc.co.uk.
2. The ordering service
The ordering options available at checkout may include table service, collection or takeaway. Delivery is not offered unless the checkout expressly says otherwise. Opening times, menu availability and estimated preparation times may change.
3. Products, descriptions and availability
We take reasonable care to describe items and prices accurately. Images are illustrative and presentation, ingredients, portion appearance and availability may vary. All orders are subject to availability. If an item becomes unavailable after payment, we will offer a suitable alternative only with your agreement or refund the affected item.
4. Prices and payment
Prices shown at checkout include VAT where applicable. Any service, collection or delivery charge will be shown before you pay. Online card payments are processed securely by Dojo. We do not receive or store your full card number or card security code.
You must check the basket, order type, table number or collection details and total before selecting the button that confirms payment.
5. When an order is accepted
An on-screen message saying that we received your request is not necessarily acceptance. Your order is accepted when payment has been confirmed and we issue an order confirmation. We may reject or cancel an order where an item is unavailable, the price is clearly wrong, payment cannot be verified, the order cannot be fulfilled safely, or there is reasonable evidence of fraud or misuse. Any payment taken for a cancelled order will be refunded.
6. Collection and table orders
Please provide the correct collection name or table number and remain available at the stated location. Preparation estimates are not guaranteed because café demand can change. For collection orders, food should be collected promptly. We are not responsible for reduced quality or temperature caused by late collection or an incorrect table or contact detail supplied by the customer.
7. Allergies and dietary requirements
Read the item-specific allergen information before ordering. If information is missing, unclear or your allergy is severe, do not complete the order until you have spoken to a member of staff. Our kitchen handles multiple allergens and, despite controls, we cannot guarantee that any item is completely free from traces caused by shared preparation areas or equipment.
An order note is not a substitute for discussing an allergy with staff. See our Allergen Information page.
8. Changes, cancellations and refunds
Contact us or speak to café staff immediately if you need to change or cancel an order. We will try to help, but changes or cancellations are not guaranteed once preparation has started. Freshly prepared and perishable food is not normally eligible for a change-of-mind cancellation after preparation begins.
Your rights where an order is missing, incorrect, unsafe, faulty or not as described remain unaffected. See our Refunds and Cancellations Policy.
9. Promotions and Garden Club benefits
Promotions are subject to their stated dates, eligibility rules and exclusions. Unless expressly stated, offers cannot be combined. Placing an order does not automatically enrol you in Garden Club or general marketing.
10. Responsible use
You must not misuse the ordering service, attempt unauthorised access, submit false payment or customer information, or place abusive or fraudulent orders. We may suspend access or cancel affected orders.
11. Our responsibility
Nothing in these terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights. Subject to those protections, we are not responsible for losses that were not reasonably foreseeable when the order was made or for business losses arising from a consumer order.
12. Complaints
Please raise an urgent food or order problem with café staff as soon as possible. You can also call 01522 753577 or email hello@cherrytreegc.co.uk with your order reference, date and a clear description of the issue.
13. Law
These terms are governed by the laws of England and Wales. Consumers may bring proceedings in the courts that apply to their home jurisdiction where the law permits.